Happiness Through Hydration.

The Smart Way to Hydrate Your Pet.

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FAQ

 
  1. How often should I replace the filters in the AquaPet fountain?

To maintain optimal water quality, it's best to replace the filters every two months or sooner if your pet’s water consumption is high.


  1. How frequently should I clean the AquaPet fountain?

We recommend cleaning the AquaPet fountain once a week, or more often if it becomes visibly dirty, to ensure it remains hygienic and fully functional.


  1. What type of water should I use in the AquaPet fountain?

For the best results and to prevent mineral buildup, use filtered or distilled water in your AquaPet fountain.


  1. Can I adjust the flow of water in the AquaPet fountain?

Yes, the AquaPet fountain comes with adjustable flow settings to suit the preference of your pet and to help minimize splashing.


  1. What materials are used in the AquaPet fountain? Are they safe for my pet?

The AquaPet fountain is made from high-quality, Healthy PP plastics, ensuring safety and durability for your pet’s daily use.


  1. Is the AquaPet fountain suitable for multiple pets?

Yes, the AquaPet’s generous capacity and design make it suitable for households with multiple pets.


  1. Can I leave the AquaPet fountain running all day?

Absolutely! The AquaPet fountain is designed to operate continuously. Leaving it running all day ensures that your pet has access to fresh water at all times.


  1. What should I do if the indicator light changes to red but the water level seems fine?

If the indicator light turns red but the water level is adequate, this may indicate an issue with the sensor or pump. If the light is red, it means that the water level in the pump is low and needs to be addressed.


  1. Can I use additives in the water of my AquaPet fountain?

    We recommend using only clean, fresh water in your AquaPet fountain. To maintain the health of your pet and ensure the longevity of the fountain, avoid adding vitamins, dental additives, or other substances to the water. These can cause build-up and may damage the fountain's components. If you're considering any additives, please consult with your veterinarian to ensure they are safe for your pet's health and compatible with use in the AquaPet fountain.